Terms and Conditions
Terms and Conditions of Occupancy Agreement, (Hereafter called “Agreement”) between Coco Plum Vacation Rentals, LLC, (Hereafter called “CPVR, LLC.) and Signer, (Hereafter called “Guest”). Coco Plum Vacation Rentals, LLC. Is a non-real estate agency, non-Realtor® affiliated business entity separate from Coco Plum Real Estate, Inc. which is a licensed real estate business.
ACCOUNTING:
ALL ADVANCE PAYMENTS, BALANCES, AND SECURITY DEPOSITS ARE DEPOSITED IN CPVR, LLC’s NON- INTEREST BEARING ESCROW ACCOUNT. Except the processing fee which is earned upon signing of this Agreement and payable to Coco Plum Vacation Rentals, LLC. ALL PAYMENTS: ALL payments are in USD. This agreement shall be binding when CPVR, LLC has received the signed Agreement and initial deposit. Initial deposit must be made with a charge card which will stay on file until after your departure and the property is reviewed and found in the same condition as upon your arrival. All additional payments must be made by E-Check or credit card payment. Balance is due 60 days prior to arrival.
ACCOMMODATIONS:
Individually and privately owned, each home reflects the tastes of its owner(s). Each is equipped with basic housekeeping items; laundry, cleaning or paper products may not be furnished. Linens and towels are furnished in all homes. Every effort is made to assure accurate descriptions with no misrepresentation intended. Substitutions and refunds will not be made upon arrival for any reason. Distances to the beach are approximate. Mobile/RV campers and boats on trailers are not permitted on some properties. Guests agree to abide by all rules of any homeowners or condominium association, City and State Ordinances. Guest acknowledges they have reviewed the full property description available on www.Keysrentalsonline.com and accepts that description.
DOGS:
Some properties are designated as “Dog Friendly” on Keysrentalsonline.com. Dogs and/or any other types of pets are not permitted anywhere on the property unless the property is “Dog Friendly”, the Dog Rider is executed and the per dog, non-refundable dog fee is paid. This will include pets that belong to guests of our guests. Any evidence of a pet being on the property without prior payment of the fee will result in a $500 per pet damage fee on your credit card or deducted from your security deposit plus any additional damages or cleaning fees that may have been incurred. All dogs must be on a leash at all times when outside the property. If your dog barks you must take it with you when you are out. If we are called out by a complaint of your dog disturbing the neighbors you will be charged a service call fee of $100 and may be asked to vacate the property with no refunds. It is advised that you crate your dog when it is left alone in the property. Any pet waste left in the yard or additional cleaning that results from your pet will be charged to the card on file or deducted from the security deposit. All damages caused by the pet will be charged to the credit card on file or deducted from the security deposit. Any pet found in a Non-Pet-Friendly unit, is a clear violation of this Agreement and will result in immediate ejectment with no refund, whatsoever, of payments made and you will be charged to remove all traces of pet dander including, but not limited to: replacing all linens, steaming all flooring and mattresses, cleaning all ductwork and additional cleaning fees.
GUEST OBLIGATIONS:
(a) Reasonable and orderly conduct by all guests in the residence with respect given to the terms of this Agreement, the property, the law and the neighbors; (b) Guest is responsible for damages as outlined under.
DAMAGES:
(c) Guest agrees to indemnify and save CPVR, LLC., and its employees, free and harmless from any liabilities for any loss or damage whatsoever arising from, related to, or in connection with the use of the premises, including, but not limited to, any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by Guest or Guests of Guest except only such personal injury caused by the negligence or intentional acts of the Owner or his CPVR,LLC; (d) Guest agrees to evacuate the premises if State or local authorities, order a mandatory evacuation of an area that includes the premises, in which case Guest must take all possessions as re- entry cannot be guaranteed and NO REFUNDS will be issued by CPVR, LLC. Should any of the terms of this agreement be breached by Guest, resulting in legal action on the part of the CPVR, LLC. or Owner against Guest(s) in court or a settlement is reached, the prevailing party shall be entitled to collect all costs of said legal action including, but not limited to, reasonable attorney's fees.
NON-AVAILABILITY:
Guests acknowledges that the availability of the home is not guaranteed. Should the home confirmed by Guest become unavailable for any reason whatsoever, CPVR, LLC. will inform Guest when non-availability is absolutely certain, and prior to check-in whenever possible. Every attempt to relocate Guest to a comparable home will be made, unless Guest requests a full refund in which case all monies will be refunded. Guest is responsible to pay any additional amount on a substitute home that exceeds the original reservation amount. Guest acknowledges that repairs and maintenance to the grounds and buildings are ongoing and no cancellation or monetary allowance is made for inconvenience due to same.
OCCUPANCY/CONDUCT/EJECTMENT:
The occupancy period begins at check-in on arrival date (5 PM or later) and ends at 10:00 AM on departure date. Unit is restricted solely to the specific number of occupants as stated on your reservation confirmation. Guest is responsible to confirm bedding configuration on www.Keysrentalsonline.com and must give CPVR, LLC an accurate number of occupants to include children and babies. The signer of this Agreement must be 25 years of age or above (legal photo ID required upon request of CPVR, LLC) and that signer must be in occupancy of said unit during the entire Agreement period. CPVR, LLC. reserves the right to deny occupancy, evict and refuse refund to anyone at any time that appears to be detrimental to the property or in violation of the age restrictions. No visitors are allowed on the premises after 10PM. Guest acknowledges and agrees that CPVR, LLC. may remove or cause to be removed from the premises any Guest or occupant who, while at the premises, illegally possesses or deals in controlled substances, violates any of the terms of this Agreement, is intoxicated, profane, lewd or brawling, who indulges in any language or conduct which disturbs the peace and comfort of other guests or neighbors, or which constitutes a nuisance, or which injures the reputation, dignity or standing or the premises, or anyone who fails to make payment of fees at the agreed-upon rate and fees at the agreed-upon times, or anyone who fails to check-out at the agreed-upon time unless an extension of time is expressly agreed to by CPVR, LLC, in writing, prior to check-out. Admission to and removal from the premises are not and shall not be based upon race, creed, color, sex, physical disability or national origin. Any notice to vacate may be given orally or in writing by CPVR, LLC. to Guest or occupant, and if in writing shall be as follows: "You are hereby notified that this establishment no longer desires to entertain you as its guest, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the laws of this State." Any Guest who is asked to vacate early and has paid in advance, Guest will forfeit all advanced payments. CPVR, LLC. Will retain any monies collected without further notice as agreed upon liquidated damages, consideration for the execution of this Agreement and in full settlement of all claims, or CPVR, LLC., at their option, may proceed at law with any damages claim. Any guest who remains or attempts to remain in the premises after being requested to vacate shall be guilty of a misdemeanor of the second degree punishable in accordance with Florida law. If any person is illegally at the subject premises, CPVR, LLC. may call upon any law enforcement officer of this State for assistance. If the Guest is arrested, CPVR, LLC shall employ all reasonable and proper means to care for any personal property which may be left at the premises by the guest; however, upon arrest, the guest shall be deemed to have given up any right of occupancy and to have abandoned such rights. Guest agrees to abide by Marathon City codes: Vacation rental tenants shall not unnecessarily make, continue, or cause to be made or continued, any noise disturbance before 7:00 a.m or dawn, whichever is earlier, and after 10:00 p.m. Additionally, during those same hours, the occupancy load may not exceed the maximum number of overnight tenants. Guest may not assign or sublet unit.
Guest acknowledges and specifically understands that drowning is the leading cause of death of young children in Florida and is also a significant cause of death for medically frail elderly persons. Consequently, guest agrees, as a material condition of this Agreement and as a material inducement to guest to enter into this Agreement, to constantly supervise, or provide constant adult supervision, when children or medically frail elderly persons use, are near, or have any possible access, intentional or unintentional, to the swimming Pool/Spa/Canal/Hot Tub/Pond/Open Water/Ocean/Gulf/Bay that is part of the premises. Guest further acknowledges and understands that the subject swimming Pool/Spa/Canal/Hot Tub/Pond/Open Water/Ocean/Gulf/Bay and premises contain pool safety features designed to deny, delay or detect unsupervised entry to the swimming pool so as to reduce the risk of drowning or near-drowning incidents. Consequently, guest agrees, as a specific material condition of this Agreement and as a material inducement to guest to enter into this Agreement, to use all such safety devices as intended and to advise all family members, guests and invitees of said
requirement, including, without limitation, any gate latches, exit alarms if applicable or swimming pool safety covers, if applicable. DO NOT TAMPER WITH OR DISABLE THE ALARMS. Guest is responsible to immediately notify CPVR, LLC if any of the safety equipment malfunctions.
DOCKS:
Guest is responsible to read the property description on www.Keysrentalsonline.com to verify if the property comes with boat dockage. Guest must verify the depth and length of the dock and CPVR, LLC will assume no responsibility if the guests boat will not properly fit. Never may more than two boats be at any property. Trailer storage may or may not be available on the property guest must verify with the property description page on www.Keysrentalsonline.com.
PESTS/SEA GRASS:
Properties are located in the Tropics and pests such as ants, scorpions and palmetto bugs, etc. are common. Every precaution will be taken, but not guaranteed, that the interior of your property will be free from living pests. Sea grass is common and does have a distinct and unpleasant odor. We have no control over the winds and the grass they may blow onto the shore of your property.
REPAIRS / RIGHT OF ENTRY / REFUNDS:
Guest agrees to report all inoperative and/or missing equipment to CPVR, LLC within one hour of arrival by email to [email protected]. Guest will call the office or emergency contact number and leave a message should repairs be needed during their stay. CPVR, LLC will schedule service and have parts ordered as quickly as possible. Under no circumstances will guest(s) be entitled to any refund or a credit card charge back after the departure date of their contract, unless agreed to by the parties in writing prior to departure. Once you have completed your stay (departure date) you waive all rights to any credit card charge backs or refunds. CPVR, LLC or authorized employee or repairman, and landlord will have right of entry at any time. No refunds/Charge card charge backs are allowed for: delay of check-in or early check-out (for any reason), damage to Guests' belongings due to malfunctioning equipment/appliances, discoloration of clothing due to chemical content of water; mechanical failures of appliances/electronics/mechanicals, interruption/loss of utilities (including cable, pool heat, refrigeration, air conditioning, internet service or any other reason whatsoever), or inclement weather including hurricanes or other acts of God. Security Deposit/Damages/SD protection plan: The Security Deposit Protection Plan or a $3,000 security deposit is required so that CPVR, LLC can reasonably recover costs of damages incurred accidentally or intentionally by Guest(s). Service calls made necessary by actions of Guests/Visitors shall be solely at Guest expense; and charged to the credit card on file or deducted from the security deposit, this includes but is not limited to clogging toilets, minimum $50 service call fee, higher for after hours, weekends or extended repairs. Meeting the guidelines listed in the guest directory/pink binder and departure instructions will help ensure no charges to your credit card on file or deducted from the security deposit. Late check-outs are unauthorized and will result in an additional charge. Smoking in the unit will result in a $500 or more charge. Keys not returned at check out will result in a $100 charge. Failure to vacate boat slip and trailer facility at time of check out will result in an additional $250 charge. Exceeding occupancy stated on your
reservation confirmation will result in a $300 per person charge or eviction. Guest shall immediately notify CPVR, LLC upon occupancy if any of the furnishing or property is missing or damaged. Otherwise, Guest shall be responsible for maintaining and returning said furnishings and property to CPVR, LLC at the end of the Agreement in the same condition it was in upon occupancy, absent only normal wear and tear. Security Deposit refunds will be returned by the 15th of the month following the guests rental termination date provided the property is left undamaged, without additional cleaning, furniture not rearranged and trash removed. Damages that may be claimed are not limited to the amount of the security deposit and shall include any and all costs incurred to recover such damages including attorney fees.
STANDARD ITEMS LIST (SIL):
Each home is equipped with the following items unless its www.Kesyrentalsonline.com description states otherwise: dish towels, fully equipped kitchen (accommodates the total occupancy number), bed linens and bath towels ( 1 per person).
TELEPHONE:
IF property has landline telephone service, local calls from the premises are free; however, there may be an irremovable long distance block requiring a credit card to place calls. Unauthorized long distance charges via phone, fax, or computer entail cost of charges plus a $20.00 fee.
UTILITIES:
Cable TV and internet are included in most, but not all homes; guest is responsible to verify this on the www.keysrentalsonline.com property description page. CPVR, LLC is not responsible if services are interrupted or not available in every room of the property. Guest is not entitled to any refunds or charge card charge backs for interruption in service. CPVR, LLC is not responsible to help guests connect their wireless devices to the wifi. Guests should utilize an IT professional for those services. Please help conserve electricity and water. If you will be gone for the day set the thermostat up. Never run the AC with the doors or window open or set the temperature below 70 degrees. Doing so will freeze up the unit and you will be responsible to pay the HVAC service fee.
GRILLS:
If your unit is supplied with a gas grill, no not put charcoal in that grill. Guest must clean grill before departure or incur a cleaning fee. If the grill require propane during your stay please exchange at Walgreens and email us the receipt for reimbursement.
NON-LIABILTY FOR PERSONAL PROPERTY:
Guest agrees that Owner and CPVR, LLC shall not be liable for any loss of or damage to any personal property in or on the premises or stored in rooms or places provided to Guest in connection therewith, nor shall Owner or CPVR, LLC or employees be liable to Guest, Guest's family, guests, or agents for failure to repair or maintain any part of the premises or property contained therein, absent gross negligence. Guest further agrees that neither Owner, nor CPVR, LLC or employees shall be liable for any damage to the personal property of the Guest, Guest's family, guest or agents arising from theft, vandalism, fire, water, rain, acts of God or government, interruption of utilities, acts of other or other third party or external causes whatsoever. Any personal property left behind is immediately forfeited.
HOLD HARMLESS:
Guest is responsible for and shall indemnify the CPVR, LLC and hold them harmless from any and all claims, liability, demands, actions, causes of action, expenses, damages, losses or injuries sustained by any person including Guest, Guest's family, agents, guests or invitees as a result of or arising from the Guest's subject occupancy, including, but in no way limited to claims arising from the use of any pool, hot tub, spa-pool, pond, open water (Ocean, Gulf, Bay), water area, or dock, which are part of the premises or use of bunk beds, grill, fire pit, water toys, floats, kayaks, bikes, paddle boards etc. whether supplied by owner or not. Guest shall also be liable and indemnify CPVR, LLC for attorney's fees and court costs incurred by CPVR, LLC in enforcing any of the terms, covenants or conditions of this Agreement or which are sustained by CPVR, LLC as a result of or arising from or during Guest's subject occupancy.
SECURITY DEPOSIT PROTECTION PLAN:
This $69 Security Deposit Protection plan covers unintentional damages to the unit interior that occur during your stay, provided they are disclosed to management prior to check-out. THIS IS NOT TRAVEL INSURANCE. The policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 are the responsibility of the guest and will be charged to the credit card on file. If, during your stay at one of our Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. CPVR, LLC reserves the right to pursue legal actions to reclaim damage fees in excess of $3,000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Coco Plum Vacation Rentals, LLC any amount payable under the terms and conditions of the Security Deposit Protection. Please contact Coco Plum Vacation Rentals directly if you prefer to place a $3000.00 security deposit instead of this plan.
TRAVEL INSURANCE:
Up to final payment of your reservation you may add CSA travel insurance to your reservation by calling Coco Plum Vacation Rentals. All policy questions for the plan should be directed to CSA at 800-554-9839 Mediation: In the event of a disagreement between the parties concerning an alleged breach or interpretation of this agreement, the parties consent to binding, mandatory mediation with a certified mediator in Marathon, Monroe County, Florida. The party not prevailing shall pay all the mediation fees. This agreement contains the entire agreement between the parties hereto and may be modified only in writing signed by all parties. This agreement shall be binding upon and insure to the benefit of the successors and assigns of the agent and the heirs, administrators, executors, successors and assigns of the owner. It shall be governed by the local ordinances of the municipality, County of Monroe, the laws of the State of Florida and the laws of the United States of America. If any provisions of this agreement inadvertently are in conflict with said ordinances or laws, the latter shall prevail.
1. CANCELLATIONS/ADDITIONAL CHARGES: Once this Agreement has been signed no changes or cancellations will be accepted and no refunds issued. Guests waive their right to any credit card chargebacks after the reservation departure date. ADVANCE PAYMENT IS ONLY REFUNDABLE IN THE EVENT OF CANCELLATION THROUGH CSA TRAVEL PROTECTION. CPVR will not issue any refunds.
2. Travel Protection: Travel Protection Insurance is available through CSA Travel Protection. The plan is optional but we strongly recommend it. In case of any unforeseen events, covered illness or weather events, including governmental mandatory evacuations for storms, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE NO REFUNDS WILL BE GIVEN FOR ANY REASON. Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website http://www.vacationrentalinsurance.com/ or calling 800-554-9839.
Guest authorizes final payment on charge card on file 60 days prior to arrival. The Following will result in additional charges to the guest and will be charged to credit card on file or deducted from the security deposit. CPVR, LLC reserves the right to pursue legal actions to reclaim damage fees in excess of $3,000:
Bringing a pet into a Dog Friendly Rental without a Dog Rider and paying the PET FEE in advance will result in $500 per pet fee.
Missing Inch Beach passes, $75 per pass
Not following departure instructions posted in the unit, missing items, intentional damages or excessive cleaning/laundry will be charged to card as listed on the schedule in the unit.
Any and all fines from the City as a result of guests actions. MAKE SURE you follow departure instructions!
Exceeding the maximum occupancy stated on the lease will result in $300 per person.
Failure to return all keys will result in $100 fee.
Smoking in a non-smoking unit will result in $500 fee.
Late check outs will result in $250 fee.
Any other documented damages Failing to remove garbage on departure day. Don't miss trash pickup you will be charged if we have to haul it away
I accept this Terms and Conditions of Occupancy Agreement in full on my Coco Plum Vacation Rental, LLC reservation.
The only “Pets” we can consider are dogs. NO cats, birds or other animals are ever permitted and if found in or on the property will result in damage fees to the guest.
Pets are permitted in rental home only as arranged in advance. Addition of any other pet is prohibited without prior approval. You are solely responsible for any damaged or personal injury caused by your dog. To bring your pet(s), guest(s) must agree to the following terms:
1. Send us a photo of the pet.
2. Guests agree to promptly report any damage caused by pet(s).
3. Guests agree to pay any costs for damage done by pet(s).
4. If damages are not reported but are found by owners/agent, it will be documented and necessary replacement or repair costs will be charged to guest(s) credit card on file plus a processing fee of $50.
5. Guests agree that their dog is housebroken. Guests agree to keep their dog under control at all times.
6. All pets must be up to date on rabies vaccinations and all other vaccinations. Heartworm preventative is highly recommended.
7. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner.
8. Guests agree that the pet will not get on the furniture or bedding. There will be a $150 additional fee if pet hairs are found on the furniture or bedding.
9. Guests agree that dog(s) will be rinsed of sand & dried thoroughly before entering the unit. If dog towels are provided & must be washed, dried and returned to the proper spot before check-out. Guest linens & towels should never be used on your pet!
10.Guests agree that dog(s) will not be washed in the bathtubs or showers inside the unit. This must be done in the outside shower or with the hose in the carport.
11.Guests agree to adhere to local ordinances, leash laws and licensing requirements.
12.Guests agree to clean up after their dog(s) & dispose of their pet(s’) waste promptly.
13.Guests agree to keep dog(s) from being noisy or aggressive, and from causing any annoyance or discomfort to others. Guests will remedy any complaints immediately.
14.No personal pet beds or other such items should be put in the washer or dryer!
15.Repairs to any screening will be assessed at labor charges for rescreening if your dog(s) break through the screen for any reason.
16.All excess dog hair will be swept, vacuumed or otherwise picked up and removed from the inside of the unit prior to departure.
17."Vicious or Dangerous Dogs" trained for dog fighting or with any tendency or disposition to attack any dog other domestic animals or humans without provocation, are not permitted at any time. Any dog with a recorded history of biting is strictly prohibited.
18.Bringing a pet other than the one(s) listed below into the rental unit will result in a $350 plus tax charge to your credit card on file.
19. Bringing a pet into a Non-Pet friendly rental will result in immediate ejectment, a charge of $350 plus all fees.
By signing below I agree to adhere to these terms, certify the only pets in the property are listed and agree to the fees. Coco Plum Vacation Rentals reserves the right to deny any breed or size of dog.
The only “Pets” we can consider are dogs. NO cats, birds or other animals are ever permitted and if found in or on the property will result in damage fees to the guest.
Please complete all of the options below, if you are NOT bringing a pet please enter "NA" Pet Information:
My pet is a (breed):___________________ Weight ___________________________
My pet is a (breed):___________________ Weight ___________________________
Your pet is not accepted until signed by Coco Plum Vacation Rentals, LLC. Coco Plum Vacation Rentals Date (c) 2018 Coco Plum Vacation Rentals, LLC, no unauthorized use of document.
